Frequently Asked Questions
How long would it take to create my jewelry piece?
Once we confirm the order and receive a deposit, typically it takes 4-6 weeks to create a piece.
What if I need it sooner?
We’re happy to accommodate rush orders (less than 4 weeks) for a fee. Get in touch: firstname.lastname@example.org
I need something for a special occasion next week, can you help?
We have a collection of jewelry available for shipping the following day. These are pieces of certain size, gold colour, etc. Drop us a line and we’ll do our best to find a piece for you!
Can you customize a piece from your collection?
Most likely, yes! You can choose the colour of gold, the gemstones, alter the width, etc. Drop us a line and let’s talk about what you’d like!
Do you ship?
If you require shipping, we use insured FedEx service to ship all over the world. Your piece will reach you within a couple of days or so, depending on your location.
If you’re in Toronto, we can arrange local pick up.
I’m looking for a platinum / palladium ring. Do you make those?
Yes, we do! We work with a variety of metals for custom projects. Email us to inquire at email@example.com
I like your style, but I want to use my own gemstone / gold / etc. Can you help?
Yes! We love bringing new life to the heirloom jewelry. We often repurpose family gold and gemstones. Email us to start a conversation at firstname.lastname@example.org
Can you source a particular gemstone such as a Canadian Diamond, Montana sapphire, Padparadscha sapphire, or a Paraiba tourmaline?
Absolutely! We have a large list of trusted suppliers, who specialize in different gemstones. Depending on your request, some stones may take a bit longer to find, but typically we can show you a few options within a week or two.
Can you have my ring engraved?
Yes, of course! Engraving can be done by laser or by hand and takes a week or so.
The size is wrong! What do I do?
We know sometimes a ring is a surprise, and the size is unavailable. Whatever the circumstances, we offer one complimentary resizing within a year of purchasing.
Can I return a piece?
Our jewelry is made to order, customized per your specifications. We take the time and discuss all the details before we get to work to make sure we’re on the same page, therefore rings and custom orders are non-cancelable and non-refundable. All other items may be returned within 14 days of receipt, in its original condition, for exchange or credit. Shipping costs are non-refundable.
Can you help me ship a ring back for resizing?
Unsure how to get the piece back to us? We may help with insured shipping both ways! While the first resizing is complimentary, the cost of shipping back and forth is not included.
Do you sell wholesale?
If you are a retailer and would be interested in collaboration, please email email@example.com