All items are shipped with Fedex or Canada Post within 3-6 weeks from order placement. If you need your jewelry sooner, please contact us and we will do our best to accommodate your timeline.
International customers are responsible for all duties, taxes and customs fees.
We accept credit card payments through PayPal, email transfers to email@example.com and personal checks (the order will be shipped once payment clears).
Our jewelry is 100% hand-crafted in Toronto, and are made to order, customized per your specifications. Therefore rings and custom orders are non-cancelable and non-refundable. All other items may be returned within 14 days of receipt, in its original condition, for exchange or credit. Shipping costs are non-refundable.
All applicable taxes will be charged when ordering from Anouk Jewelry. In Canada the taxes are charged according to the province in which the customer resides. In Ontario 13% HST, British Columbia 12% HST, Nova Scotia 15% HST, New Brunswick 13% HST and Newfoundland 13% HST. All other provinces will be charged 5% GST. US and international orders are tax exempt.
Caring for your fine jewelry
Your Anouk piece is designed to last a lifetime. However, even though precious metals are very durable, they may still be scratched and damaged. To ensure longevity of your jewelry, we suggest removing it before activities such as lifting weights, rock climbing, swimming, etc. as well as before using strong chemicals (chlorine, bleach, etc.)
To clean your fine jewelry at home we recommend using a soft toothbrush, warm water and mild soap. For deeper cleaning, you’re welcome to bring your piece to one of our retail locations. We encourage you to have your jewelry checked on a yearly basis to ensure that the settings have not become loose.
We take great care to select the finest quality materials and labour. Anouk designer pieces are manufactured with the utmost attention to detail, and are carefully inspected before leaving our hands. As a courtesy to our clients, we will repair or replace any piece that we find to have been defective as a result of the manufacturing process, at no labour or material cost, for one year from the purchase date.
In general, you are able to control the amount and type of information you provide to us when using our website. You are not required to provide us with any personally identifiable information as a visitor of this website. We may process certain types of data about you when you interact with us. This may include information such as:
- Technical data such as IP address, browser type and version, time zone setting and location, device type and operating system version: – we use Google Analytics (Mountain View, California) to track and analyze website visits and usage. Google Analytics tracks your visit using a unique User ID to record user flow, language, browser and operating system, internet service provider, and device(s) used to access this website. We may analyze this information in bulk to improve our services. User IP addresses—considered by some to be a form of personal data—are anonymized. This information may also be logged by our web host, DotEasy.
We collect no other personal information from you.